Do-It-Yourself Conflict Management

Objectives: 

• Acquire a common-sense approach to resolving conflict on the job

• Leverage the mechanisms built into people to compromise

• Unblock the creativity hidden behind the energy put into conflict

• Learn how to manage conflict between two work-mates

• Learn how managers help others resolve conflict positively

Who should attend: Managers, team leaders and team members, professionals in diverse organizations.
 
Duration: One to two days.
 
Program Format: Participants first calculate the cost of conflict in their organizations. Then they develop an understanding how human physiology is the foundation for conflict and its resolution.

They learn the four essential steps for managing conflict in the workplace:

1. Set the time and place.

a. Uninterrupted
b. At least 90 minutes or until resolved

2. Agree to cardinal rules.

a. No walk-aways
b. No power plays

3. Talk it out.
4. Make a deal.

After practicing each step individually and in groups, participants then participate in a video exercise to observe and analyze how the techniques work in a realistic situation.

Topics: 

• Essentials of conflict resolution

• The four-step conflict resolution process

• How peers and managers use the process differently